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Frequently Asked Questions

General 3 questions
Mobile App 2 questions
Web App 1 question
  • How to reset my Xaap password?

    If you want to reset your password through the mobile app, click here to learn more; if you want to do it through the web app, click here for the instructions.

    If you are a JCI user, you will need to log in using your global ID. You won’t be able to reset your global ID with Xaap.
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